Tenant Info


1. When I move into a rental property do I have to connect:


Gas - This would only apply for rental properties with bottled gas that may operate a cooktop and/or the hot water system. The supply of gas is the tenant's responsibility and at the tenants cost. An annual facility fee (for the hire of the bottles) will apply which is at the landlord's expense. This will appear on the tenants gas account once a year and should be provided to the agent for reimbursement from the landlor Electricity - YES. You will need to create an electricity account before signing your lease. You should contact your preferred electricity provider once you have paid your holding deposit to ensure there is power to the property in time for your move. This is the tenant's responsibility to arrange not the landlord/agent. Water - NO. Water service is continual. The landlord/agent will read the water meter prior to the tenant taking possession of the property in order to accurately charge usage costs to the tenant. Your water usage invoice will come to you from the agen...

Read More

2. Do I have to sign a new lease after my fixed term lease ends?


A new fixed term agreement may be entered into if both the landlord and tenant are agreeable to this. Once the initial fixed term lease expires the agreement enters into what is called ‘periodic tenancy’ or week to week without a fixed term lease agreement in place. Some owners and tenants prefer the security of a fixed term lease but neither party is legally required to enter into a new agreement unless by mutual agreement between both parties.

Read More

3. What is urgent maintenance?


Tenants can confirm the definition of urgent maintenance by referring to their Residential Tenancy Agreement under section 19 points a-k. If one of the following occurs at the property you are renting, then please contact Steve Bates Real Estate immediately No hot water Severe water leak where a lot of water is being wasted Blocked or faulty toilet Serious roof leak Gas leak Flood, storm or fire damage Failure of gas, electricity or water supply to property Breakdown of cooking appliances (oven and stove) Faulty air conditioning Any issues that causes the premises to be unsafe or insecure. For any non urgent maintenance tenants are required to report maintenace in writing. This can be done in office, submit an online request form using the link under the "Rent" tab on our website or a request form can be found below.   

Read More

4. What should I expect from my routine inspections?


A routine inspection has many purposes. It is an opportunity for the tenant to report non urgent maintenance to the agent. This also keeps the lines of communication open between tenant and agent. It updates the property owner with regard to maintenance issues and the overall condition of the property. Thorough routine inspections are also required for landlord’s insurance purposes. During a routine inspection the agent will be required to inspect the property in its entirety. Photos will be taken of the exterior of the property as well as any maintenance issues that can be photographed for the property owner. The agent usually only needs to be at the property between 5-10 minutes. A tenant should not interfere with the agent’s access to the property where appropriate notice has been given. A routine inspection will only be postponed/ rescheduled in exceptional circumstances. If the tenant wishes to reschedule the inspection they should submit the request in writing in adva...

Read More

5. What do I have to do if I want to get a pet?


If you are currently renting a property and your lease agreement does not allow for the keeping of pets, you must submit a written request to the landlord’s agent asking permission to keep a pet at the rental premises. This request should include the type of pet you wish to keep as well as some details about the pet. For example – One Dog – male staffy puppy, 8 weeks old, brown & black colouring, to be kept outside. The tenant should wait for a formal response from the landlords agent before getting and keeping a pet at the premises as the landlord is not obligated to allow a pet and may choose to decline the request.

Read More

6. What do I have to do if I want someone to move in with me?


If you are an existing tenant and wish to have someone else move into the property, this arrangement needs to be approved by the property owner. The person wishing to move in would need to submit a tenancy application and provide required documentation as per standard practice. If approved by the landlord that person would then have to sign the existing residential tenancy agreement and bond paperwork. If you would like someone to move in but do not wish to add them as a tenant on the agreement the above still applies however they would not be required to sign anything but they would be approved to live at the property. Steve Bates Real Estate cannot provide a rental reference for an individual who is only an occupant of a rental property rather than a tenant.

Read More